Refund Policy
Your satisfaction is our priority
At Toriventa, we're committed to providing exceptional financial education and business marketing strategies. This refund policy outlines our commitment to your satisfaction and the procedures for requesting refunds on our services.
Refund Eligibility Criteria
We understand that sometimes our services might not meet your specific needs. Here's when you're eligible for a refund:
- Request made within 30 days of purchase or service enrollment
- Less than 25% of course material or learning content has been accessed
- Technical issues preventing access that cannot be resolved within 48 hours
- Duplicate purchases made within the same billing period
- Service cancellation due to our inability to deliver promised features
Refund Process & Timeline
Getting your refund is straightforward. We've designed our process to be as simple as possible while ensuring we can address any concerns about your experience.
Contact our support team with your refund request and reason
We review your request within 2-3 business days
You'll receive confirmation of approval or additional information needed
Refund processed to original payment method within 5-7 business days
30-Day Money-Back Guarantee
We offer a full 30-day money-back guarantee on all learning programs and study materials. Your investment in financial education should feel confident and secure.
Payment Method & Processing Times
Refunds are processed back to your original payment method. Processing times vary depending on your bank or payment provider, but here's what you can typically expect:
- Credit/Debit Cards: 5-10 business days after processing
- Online Banking: 3-5 business days after processing
- Digital Wallets: 1-3 business days after processing
- Bank Transfers: 7-14 business days after processing
Non-Refundable Scenarios
While we strive to accommodate refund requests, certain situations fall outside our refund policy. Understanding these helps set clear expectations:
- Requests made after 30 days from purchase date
- Completed courses where more than 75% of content was accessed
- Personalized consulting sessions that have been delivered
- Custom strategy development work that has been completed
- Downloaded materials that cannot be returned
Partial Refunds & Adjustments
Sometimes a partial refund makes more sense than a full refund. We'll work with you to find the fairest solution when you've used some of our services but aren't completely satisfied. This might include prorated refunds for unused portions of multi-month programs or credits toward other services that better match your needs.