Privacy Policy

Introduction and Our Commitment

At Toriventa, we understand that trust forms the foundation of every meaningful business relationship. This privacy policy explains how we collect, use, protect, and share your personal information when you interact with our financial services platform. We're committed to being transparent about our data practices because your privacy isn't just a legal requirement for us—it's fundamental to how we operate.

When you choose Toriventa's financial services, you're entrusting us with sensitive information. We take this responsibility seriously and have implemented comprehensive measures to ensure your data remains secure and is used only in ways that benefit your experience with our platform.

Information We Collect

We collect information in several ways to provide you with personalized financial services and maintain the security of our platform. Here's what we gather and why:

How We Use Your Information

Every piece of information we collect serves a specific purpose in delivering exceptional financial services while maintaining the highest security standards. We never use your data for purposes unrelated to our financial services platform.

• Service Delivery: Processing transactions, managing your account, and providing customer support
• Risk Management: Detecting and preventing fraud, money laundering, and other financial crimes
• Regulatory Compliance: Meeting Malaysian banking and financial service regulations
• Platform Improvement: Analyzing usage patterns to enhance features and user experience
• Communication: Sending important account updates, security alerts, and service notifications
• Personalization: Tailoring financial products and services to your specific needs

Data Sharing and Third-Party Relationships

We maintain strict controls over when and how your information is shared. Any sharing occurs only when necessary for service delivery, legal compliance, or with your explicit consent.

All third-party partners must meet our strict data protection standards and are contractually bound to protect your information with the same level of care we provide. We regularly audit these relationships to ensure compliance with our privacy standards.

Your Privacy Rights and Control

You have significant control over your personal information and how it's used. Malaysian privacy laws, combined with our commitment to transparency, provide you with several important rights.

To exercise any of these rights, contact our privacy team using the information provided below. We'll respond to all requests within 30 days and may require identity verification to protect your account security.

Data Security and Protection Measures

Protecting your financial information requires multi-layered security approaches that go beyond basic encryption. We've implemented comprehensive security measures that reflect the sensitive nature of financial data.

• Advanced encryption protocols for all data transmission and storage
• Multi-factor authentication and biometric security options
• Regular security audits and penetration testing by independent firms
• 24/7 monitoring systems for unusual account activity and potential threats
• Secure data centers with physical access controls and environmental protections
• Employee training programs and background checks for all staff with data access
• Incident response procedures for rapid containment of any security events

Despite our comprehensive security measures, no system is completely immune to threats. We maintain cyber insurance and work with leading security firms to stay ahead of emerging risks. If a security incident affects your account, we'll notify you promptly and provide clear guidance on protective actions.

Data Retention and Deletion

We retain your information only as long as necessary to provide services and meet legal requirements. Malaysian financial regulations require us to maintain certain records for specific periods, but we don't keep data longer than required.

When retention periods expire, we securely delete or anonymize your information using industry-standard data destruction methods. You can request early deletion of certain data types, though regulatory requirements may limit our ability to delete some records.

International Data Transfers

While we primarily store and process data within Malaysia, some limited international transfers may occur when necessary for service delivery or security purposes. Any international transfers comply with Malaysian data protection laws and include appropriate safeguards.

When we transfer data internationally, we ensure recipient countries have adequate data protection laws or implement contractual protections that meet Malaysian standards. You'll be notified if significant changes to our data transfer practices affect your information.

Policy Updates and Changes

Financial services and privacy regulations evolve continuously, and we update this policy to reflect changes in our practices or legal requirements. Significant changes will be communicated through your registered email address and prominently displayed on our platform.

We encourage you to review this policy periodically. Continued use of our services after policy updates indicates your acceptance of the changes. If you disagree with significant changes, you can close your account or contact us to discuss your concerns.